ABOUT ME

“Hi, I’m Melanie – your trusted ISO Management System consultant in Melbourne, dedicated to helping your business streamline processes, improve efficiency, and achieve ISO certification with confidence. Get in touch with me today for friendly advice and expert guidance!”

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ISO Consultant  | Melbourne Australia

 

Internal Audit

The internal audit customer journey

An internal audit is a valuable opportunity to assess how well your system is working and where improvements can be made. We begin by reviewing its implementation, any recent changes, and key issues such as client feedback or regulatory updates. Using insights from past audits, we tailor the plan to focus on priority areas and the data that matters most to you. With quarterly engagements, clear reporting, and customised analytics, we provide a structured review process. At the year’s end, we present a breakdown of findings, resolution timelines, and high-risk areas, helping you plan effectively for the next cycle.

Understanding the system

  • How long has it been implemented for
    Any significant changes to the system
  • Any recent issues (such as non-conformities, client feedback, external audit findings, regulatory changes)

prepare annual plan

  • Coordinate plan based on the previous year
  • Target areas based on understanding meeting
  • Frame report and objective around the data you want to know

Deliver Plan

  • Quarterly engagements
  • Reports in format aligned to your system
  • Analytics you prefer
  • Outcomes added to the system of your preference

Annual Report

Breakdown of findings across the year including resolution timeframes High risk areas for review Suggested plan for next schedule
Experience & Benefits

Renovation

A renovation rather than transformation approach, taking the best of what exists already and using it to amplify your business practices

Approach

Working within your strengths, systems, approaches and appetites for change

Guidance

Teach, coach and guide practices and habits to support a growth consciousness to your business

Understanding

Clear understanding of processes

Review

Independent 3rd party view of systems

Relevance

Current industry experience and updates

Flexibility

Flexibility to represent your system in your formats

Adaptation

Adaptable to changes in your business making the plan as reflective of your current situation as possible